Client Bill Of Rights

Fri, 03/17/2017 - 14:02 -- master

Absolute Shredding set the standards for area shredding companies by creating our Customer Bill of Rights. This document details what clients should expect from a shredding company and reflects our commitment to you.

Highest Information Security

  • You have the right to expect that your shredding company will show proof that they actually perform criminal background checks and drug tests on all of their employees that might possibly come in contact with your confidential documents. 
  • You have the right to expect that your shredding company will maintain complete control of your confidential information throughout the entire process, by baling your shredded paper right in their own plant.
  • You have the right to expect that your shredding company has mill-direct written agreements for hydro-pulping, to eliminate the third-party recycling center for which you have no knowledge of the center’s identity or their policies and procedures

Cost Savings

  • You have the right to affordable up-front pricing from your shredding company with no added fuel charges or hidden fees. 
  • You have the right to expect that your shredding company will guarantee that they will never raise your prices for as long as you remain their customer.
  • You have the right to expect that your shredding company will provide Free Annual Purges of 20 Bankers boxes, to all their on-going service customers.
  • You have the right to expect that your shredding company will guarantee savings of at least 40% when you switch from your office shredder to their on-going service.

On-Time Service

  • You have the right to guaranteed on-time service. Your shredding company should pick up at your location on your regularly scheduled day, and if they miss the service date for any reason, they should shred your materials for free. 
  • You have the right to expect that if you call your shredding company with a question or a comment that an actual person (and not voice mail) will take your call, address your concerns and if necessary, put you in touch with a senior management person to resolve your issue on the very same day that you call.

Employee Conduct & Appearance

  • You have the right to expect that all shredding company employees that come into your building will be clean cut, well groomed and wear a uniform with an ID badge. 
  • You have the right to expect that your shredding company will perform criminal background checks on prospective employees, as well as ongoing random drug testing on everyone that comes in contact with you and your confidential materials.

Insurance Protection

You have the right to expect your shredding company will provide complete insurance coverage with general liability insurance of $3,000,000.

Convenience

You have the right to expect that your shredding company will reduce your wait time by quickly and efficiently shredding your confidential documents.